Frequently Asked Questions

Have a question about ordering, custom designs or delivery? Here are a few things to help you choose your next piece of Plasma Wizard Metalcraft.

How do I place an order?

Order through our online store. Select your product, size, steel type and any available extras, then enter your custom wording where requested.

For a completely custom design, contact us before ordering so we can confirm suitability, pricing and the expected turnaround.

What is the process for a customised order?

Choose your product and submit your wording or design request.
Complete your order and payment.
We prepare and email your design proof.
You check the proof and confirm your approval in writing.
We make your item and arrange dispatch or collection.

Production begins once payment, all required information and your design approval have been received.

Can I add my own wording, logo or image?

Many products include personalised wording or a choice of standard designs. Check the individual listing for what is included.

Custom logos, artwork created from photographs, material upgrades and other changes may cost extra. Please contact us first if you are unsure which option to select.

You must own or have permission to use any artwork or logo you supply.

Will I see my custom design before it is made?

Yes. For customised designs, we email a proof for approval before cutting.

Please check spelling, names, dates, wording, layout and images carefully. Tell us about any changes before approving the proof. Delays in approval will move the production timeframe.

Can any image be cut into steel?

Some images need to be simplified or adjusted to suit plasma cutting. Small details may need to be enlarged, and connecting bridges may be required to hold parts of the design together.

We will discuss any necessary changes with you during the design process.

How long will my order take?

Ready-to-ship products are already made. These listings show the finished item available to purchase.

Made-to-order products generally require 10 calendar days for production after payment and receipt of all required information. For customised orders, this production period starts once your design proof has also been approved.

Production time does not include postage or delivery. Larger orders, detailed designs and busy periods may require longer. Contact us before ordering if you need your item by a particular date.

Need it urgently? Contact us to discuss.

What postage and delivery options are available?

Available shipping methods and charges are shown at checkout for your order and delivery address.

Our checkout will offer you a range of postage options including standard Australia post, Express Post and courier services. Heavier items exceeding 22kg can only be shipped by courier.

We ship parcels generally within 3 working days of completion.

For your destination the options available will be shown.

The service available will depend on the size and weight of your items and their destination. If checkout does not offer a suitable option, contact us with your postcode and the items you would like to order.

How long does delivery take?

Delivery time starts after your completed order has been dispatched.

Transit times depend on the selected service and your postcode. Regional and remote locations may take longer. Contact us before ordering if you would like an estimated delivery timeframe.

As a general rule from pick up by the courier your delivery can take 3-7 days by road or for urgent deliveries you will see some overnight and express freight options. These times are a guideline only. Rural and regional areas can take longer.

We recommend if you are in a rural area if you have a business address your parcel can be delivered to in a town to use this address. This will ensure delivery in a safe location and possibly reduce the shipping cost

Delivery estimates are separate from production time. Please allow for both when ordering a gift or an item for an event.

Does express postage make my order faster?

If an express service is available, it applies to delivery after dispatch. It does not shorten design or production time.

Please contact us before ordering if you need an urgent turnaround.

Will I receive tracking, and is shipping insured?

Our shipping charges include insurance, and tracking details are provided when your order is dispatched.

If your parcel appears delayed, lost or damaged, contact us so we can investigate and help resolve the issue.

Can I collect my order?

Collection is available from Sumner, Queensland 4074, Monday to Friday by arrangement.

Please wait until we confirm your order is ready and arrange a collection time before travelling. Contact us before ordering if you need a different collection arrangement.

Are products supplied painted or rusty?

Please check the individual listing for the finish supplied.

Products described as raw steel are supplied unpainted and are not pre-rusted unless stated otherwise. Raw steel changes appearance as it weathers. Some photographs show examples of painted finishes, weathered steel or styling ideas.

Plants, decorations, carry bags and other accessories are included only where the listing specifically says so.

What is included with a fire pit or camp grill?

Inclusions vary between models. Check the listing for dimensions, steel thickness, grill plates, lids, spit attachments and other accessories.

Carry bags and material upgrades may be optional extras. Only products described as slot-together or collapsible are designed to dismantle for storage.

Can I change or cancel my order?

Changes depend on how far your order has progressed. We will explain any additional cost or effect on timing before proceeding. No changes are permitted after signing off your proof.

We do not offer change-of-mind returns or exchanges. For customised orders, please check your proof carefully before approval. This does not affect your rights under Australian Consumer Law.

What if my item arrives damaged, is incorrect or has a fault?

Please contact us promptly with your order number, a description of the issue and photographs where possible. For delivery damage, photographs of the packaging are also helpful.

We will assess the issue and arrange the appropriate remedy under Australian Consumer Law. Please contact us before arranging a return so we can discuss the next steps.

Can you make bulk orders, trophies or business gifts?

Yes - Please contact us with the product, quantity, design requirements and required date. We will confirm suitability, pricing and production timing before you order.