Refund policy

Last updated: November 5, 2026

Returns

Return eligibility depends on where your order was delivered and the items in your order.

Orders delivered to Australia

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Damaged goods are covered with postal insurance Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

We do not offer exchanges for change of mind.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Custom orders, proof approval and returns

Please check all wording, spelling, dates, images and layout before approving your design proof. We manufacture customised items to the approved design.

We do not offer refunds or exchanges for change of mind, including where a customer has approved an incorrect spelling or design detail and we have accurately produced that approved design.

If you request a change after approval, contact us immediately. We will confirm whether the change is possible and advise of any additional cost before proceeding.

If your item is faulty, damaged, does not match the approved design or description, or otherwise fails to meet Australian Consumer Law requirements, please contact us so we can assess the issue and provide the appropriate remedy.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

 

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at plasmawizardmetalcraft@gmail.com or use the contact details in our contact information policy.